PRIVACY POLICY
Your privacy matters. This page explains what personal data we collect, why we collect it, how we use and protect it, and your rights under applicable laws.
1 — Who we are
QuickFix Nation (“we,” “us,” “our”) provides on-site home and business services (appliance repair, HVAC, plumbing, electrical, locksmith, garage doors, pest control, water-damage restoration, long-distance moving, and related services) across the United States. If you need to contact us about privacy matters, use:
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Email: [privacy@quickfixnation.com]
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Phone: [+1 234 567 8900]
2 — Scope & purpose of this policy
This Privacy Policy covers how we collect, use, disclose, and safeguard personal information when you: visit our website, use our online booking forms, call us, submit service requests, or otherwise interact with us. It also explains consumer rights that may apply under laws such as the California Consumer Privacy Act (CCPA/CPRA) and the European Union General Data Protection Regulation (GDPR) where applicable. If you are a California resident or an EU resident, specific sections below explain additional rights and how to exercise them.
3 — Information we collect
We collect personal information you provide directly and automatically-collected technical data:
A. Information you give us (examples):
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Name, email address, phone number, billing/shipping address.
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Service details (description of issue, appliance model, photos you upload).
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Payment information (payment token or masked details via our payment provider — we do not store raw card numbers on our servers unless required by choice of payment provider).
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Account credentials if you create an account (username, hashed password).
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Communications (support emails, chat transcripts, call recordings if used for quality).
B. Information we collect automatically:
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Device & browser data, IP address, cookies and tracking identifiers, pages visited, referral URL, and analytics data.
C. Information from third parties:
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Service providers (payment processors, scheduling platforms), public sources, or business partners.
Keep data collection to what’s necessary for service delivery and customer support (data minimization). This principle is core to GDPR and good practice.
4 — How we use your information (purposes)
We use personal information to:
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Provide, operate, and maintain the services you request (scheduling, dispatching, invoicing, warranties).
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Communicate with you about appointments, quotes, confirmations, and updates.
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Process payments and prevent fraud.
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Improve and personalize the website and our services (analytics).
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Send service-related messages and, where you consent, marketing communications.
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Comply with legal obligations, prevent abuse, and defend legal claims.
We will not use your personal data for materially different purposes without giving you notice.
5 — Legal bases for processing (EU residents / GDPR)
If you are in the EU, we process personal data based on:
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Contractual necessity (to perform the service you request).
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Legitimate interests (fraud prevention, service improvement — balanced against your rights).
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Consent (for marketing emails or cookies when required).
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Legal obligations (compliance with law).
See Articles 6 and 13 of the GDPR for details.
6 — Cookies & tracking
We use cookies, local storage, and similar technologies for site functionality, analytics, and marketing. On first visit we will present a cookie notice/consent mechanism (where required). You can control cookie preferences via our cookie settings or your browser. For details about responsible tracking practices, see FTC guidance and industry standards.
7 — Sharing your information (who we share with)
We may share personal information with:
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Service providers who help us run the business (payment processors, scheduling platforms, CRM, analytics).
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Trusted third parties for service fulfillment (local technicians, shipping or moving carriers).
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Legal & safety actors when required by law or to protect rights.
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Business transfers: in a merger, sale, or similar transaction, we may transfer data as part of the business assets (with notice).
We require service providers to process data only as instructed and to maintain appropriate security controls.
8 — Do Not Sell / Opt-Out (California residents)
If we sell or share personal information as defined under California law, California residents have the right to opt-out of that sale or sharing. If applicable, we will provide a clear “Do Not Sell or Share My Personal Information” link on the website and explain how to submit an opt-out request. For details on consumer rights under the CCPA/CPRA, see the California Attorney General guidance. oag.ca.gov
To submit a request (CA residents):
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Email: [privacy@quickfixnation.com]
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Phone: [Toll-free number if you have one]
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Or use our web form at https://www.quickfixnation.com/privacy-request (create that page / form and link it from here if needed).
(We will verify requests to prevent fraud: verification steps will be reasonable and proportionate; we will not ask for more sensitive info than necessary.)
9 — Your rights (summary & how to exercise them)
Rights may vary by location. Below are common rights and how to exercise them:
A. Access / Right to Know: Request a copy of personal information we hold about you and the categories of processing.
B. Deletion (Right to Erasure): Ask us to delete personal information, subject to legal exceptions (e.g., transactional records needed for tax, warranty claims, fraud prevention).
C. Correction: Request correction of inaccurate personal information.
D. Opt-out of sale/sharing: For California residents (if applicable).
E. Restrict / Limit Use: You may limit certain uses of sensitive data (if processed).
F. Data portability: Receive your data in a commonly used, machine-readable format (where technically feasible).
G. Withdraw consent: Where processing is based on consent (e.g., marketing), you can withdraw consent at any time.
To submit a request: email [privacy@quickfixnation.com] or call [phone number]. We will respond within the timelines required by law (e.g., CCPA: 45 days), and may request information to verify your identity before processing the request.
10 — Children’s privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, contact us at [privacy@quickfixnation.com] and we will promptly delete it in accordance with law (COPPA and other applicable rules).
11 — Data retention & deletion
We keep personal information only as long as necessary for business or legal purposes (e.g., service records, warranty support, tax records). When retention is no longer required, we will securely delete or anonymize the data.
12 — Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. While we take security seriously, no system is 100% secure — if a breach occurs we will follow legal requirements for breach notification. (For U.S. residents, state data breach notification laws may apply.)
13 — International transfers
If we transfer personal data outside your country (for example, to service providers in other countries), we will do so under appropriate safeguards required by law (standard contractual clauses, adequate protections, or other lawful mechanisms). EU data protection law requires clear safeguards for transfers from the EU.
14 — Third-party links & embedded content
Our site may include links to third-party websites, social networks, or services (for example, payment gateways, map providers). This policy does not apply to those websites. Review their privacy policies before providing personal information.
Third-party providers we commonly use (examples): Google Maps, Stripe/PayPal, analytics providers — check their privacy policies for details.
15 — Changes to this Privacy Policy
We may update this policy for legal, operational, or regulatory reasons. If changes are material, we will provide prominent notice (email or site banner) and update the “Last updated” date above.
16 — Contact & complaint
If you have questions, want to exercise your rights, or wish to file a privacy complaint, contact:
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Email: privacy@quickfixnation.com
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Phone: +1 234 567 8900
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Mail: [Company Address if published]
If you are a California resident and unsatisfied with our response, you may contact the California Attorney General’s office. If you are an EU resident, you can contact your local data protection authority (DPA). For general U.S. consumer privacy guidance, the Federal Trade Commission (FTC) provides resources.
17 — Legal disclaimers & review
This policy is a template and summary of our practices. It does not create any contractual or legal rights beyond those required by law. Please consult legal counsel to tailor this policy for your exact processing activities and cross-border operations.